Returns and Limited Warranty
We are a small California guitar manufacturer dedicated to quality guitars. Each guitar is custom built and tested prior to shipping. We are committed to customer satisfaction.
OUR PHILOSOPHY
We build instruments meant to be played for a lifetime. Proper care ensures your guitar performs at its highest level for years to come.
RETURNS/EXCHANGES: CUSTOM ORDER & FINAL SALE POLICY
We are a small California guitar manufacturer dedicated to quality guitars. We are committed to customer satisfaction, if you would like to see or test one of our guitars prior to purchasing please reach out to us. All orders have a custom selection for the wood body, color or neutral, and neck choice. All orders are custom thus making all sales final with a limited warranty to the original purchaser.
Custom Orders | Limited Warranty
All instruments produced by Furthest Waves LLC are built to order and customized to the purchaser’s selected specifications.
By placing an order, the purchaser acknowledges that:
• The instrument is a custom-built product.
• Wood grain, figure, and natural variation will differ from sample photos.
• Minor aesthetic differences are inherent to handcrafted instruments.
All Sales Final with a Limited Warranty
Because each instrument is custom-built to order:
• All sales are final.
• We do not accept returns, exchanges, or refunds once production has begun.
• Personal preference (tone, feel, weight, aesthetics) does not constitute a defect.
Payment Terms
Full payment is required at the time of purchase:
• Production begins once payment is received. Guitars are typically shipped within 3-4 weeks. Guitars will be shipped via FedEx or UPS.
• By submitting payment, the purchaser agrees to the Limited Warranty and Custom Order Terms.
Custom Build Acknowledgment
Furthest Waves LLC, California
Effective February 21st, 2026
This Limited Warranty applies only to the original retail purchaser and is not transferable. Proof of purchase is required.
Warranty Coverage
We warrant that the instrument is free from defects in materials and workmanship under normal use for:
Structural defects neck, body, and headstock: 1 year to original owner from date of purchase
Electronics & hardware: 1 year from date of purchase
Finish: 1 year from date of purchase (excluding natural aging and cosmetic wear)
Exclusions
This warranty does not cover:
Normal wear and tear (fret wear, checking, corrosion)
Fret wear or replacement
String breakage
Finish checking, sinking, or aging
Wood movement due to environmental changes
Setup adjustments (action, intonation, truss rod tweaks)
Setup changes due to seasonal shifts
Damage caused by:
Accidents, drops, or misuse
Humidity outside 40–60% RH
Exposure to heat or cold
Improper storage
Shipping damage not arranged by us
Modifications or third-party repairs
Use of string gauges exceeding factory setup specifications
Natural wood variations are not defects. Wood is a natural material and may shift slightly due to environmental conditions.
Limitation of Remedies
Our sole obligation is repair or replacement of defective parts at our discretion.
Customer pays shipping both ways unless otherwise determined by us.
All orders are custom thus making all sales final with a limited warranty to the original purchaser.
Disclaimer
To the maximum extent permitted by California law, we disclaim all implied warranties beyond the stated coverage period.
Some states do not allow limitations on implied warranties, so these limitations may not apply to you.
Warranty Claims Process
To request warranty service:
Email: furthestwaves@gmail.com
Provide:
Proof of purchase
Serial number
Description of issue
Photos
If the issue is covered:
The Company will repair or replace the defective component at its discretion.
Customer is responsible for shipping the instrument to the Company.
The Company covers return shipping within the continental U.S.
LIMITED WARRANTY – TERMS AND CONDITIONS